If thereās a crane or scaffolding around, you might find your signal is worse than usual in a certain area. Maintenance. We occasionally have to carry out some work on our network, this might cause some problems with your signal. Watch our āKnow Your Networkā video to learn more about network coverage, capacity, and how we monitor and fix
on ā04-02-2022 16:40. I've had exactly the same experience. My bill shows data usage when I was abroad and O2 customer service have now stopped replying to me. There is even meant to be a cap to data spend when abroad even if I had used the data myself, the charges should have been capped accordingly, but they were not.
Virgin mobile customer service assured me that this wouldnāt happen but it did. I am currently working abroad and being concerned about their guidelines on the switch I gave them a ring. I was told that if my scheduled switch to O2 didnāt work that they would try again next month.
Hey, I was over aboard two weeks ago and I was using my o2 SIM there, it made a massive bill, but that bill has been paid but my data is still not working. My tariff is renewing each month like normal got my minutes and texts but no data. Please help . Thanks
Hi, got a problem with sim card as after Im switch phone on in Poland I see phone dont see sim card at all, was try to restart phone, open sim card and even use sim2 slot, nothing help, was try my different O2 sim and its fine then Im sure its something wrong with this sim card but it was working f
Data services are working OK in the UK and I guess the APN is wrong for roaming. I can't test until I travel abroad again in October but need a definite fix, don't understand why O2 are not responding, I sent them a screenshot of the APN settings š¤·š»ā
1 ACCEPTED SOLUTION. If using an iPhone, change your data apn to "mobile.o2.co.uk". I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. If using an iPhone, change your data apn to "mobile.o2.co.uk 1Kirk.
